Can I return a special ordered item?

Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. Please see our return/exchange policy.

What is Peoples return and refund policy?

PeoplesJewellers.com's return policy is the same as for an in-store purchase. You may return or exchange your merchandise within 30 days. Learn more about our return and refund policy . If your online purchase was picked up at the store, it must be returned to the store. PeoplesJewellers.com will not accept the return of merchandise picked up at the store.

Will I have to pay shipping charges if I request in-store pick up?

No, there are no shipping charges applied to orders shipped to a store.

How will I know when my order is ready for pick up at my Peoples store?

Your order will be shipped from peoplesjewellers.com to the Peoples Jewellers store of your choice. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up.

When will my credit card be charged for my in-store pick up?

Your credit card will be charged for your purchase the day the merchandise is shipped to the store.

Do you offer engraving?

Peoples Jewellers offers engraving on select merchandise. It can take up to ten days for this service. For a price quote on specific engraving requests, please visit your local Jared store. (Engraving is not available on peoplesjewellers.com.)

Do all rings come in the same size or are there different sizes available?

When you purchase a ring on peoplesjewellers.com, you will be shown the size (or sizes) in which the ring is available. If you select a size other than the standard ring size shown, service may be required to adjust it. Ring sizing service will take up to three additional business days. Certain metals such as tungsten and titanium cannot be sized. Click Here to learn how to determine your ring size. If you do not see your ring size listed for a ring you like, please visit the Peoples Jewellers store nearest you to determine if a ring can be ordered in your size.

Write to Us

Sterling Jewelers Inc.
375 Ghent Road
Akron, Ohio 44333

Call Us

If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 211-2272 during the below hours:
Sunday: Closed
Monday - Friday: 9am - 7pm ET
Saturday: 10am - 6:30pm ET